Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: NET-3056
Government Authority located in Orange, Virginia; USA based organization looking for expert vendor for customer interface and fibre network operation support services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide customer interface and fibre network operation support services to provide support implementing the mission of the broadband authority to connect residences and businesses in county to high speed internet through the deployment of a robust fibre network to the government authority located in Orange, VA.
- Customer Interface 2000彩平台 refers to any and all aspects of support for business or residential customers to include service inquiries, new customer sign up, service request changes, processing service change requests, technical support for customer equipment, billing, and technical support for customer equipment, etc.
- Fibre network operation support services refer to any and all aspects of monitoring the fibre network to include system monitoring, remote network troubleshooting, alarm management, network operations centre operations, notifications, etc.
- Provide 24/7 trained customer service representatives to perform customer account related support including but not limited to: providing information regarding service packages, payment options, promotional campaigns, general inquiries, availability, ability to track customer experience data, etc.
- Marketing services which may include messaging, website content maintenance, graphic design, custom collateral development, social media planning and execution
- An integrated customer resource management, billing, operations support system, and GIS based asset management platform including software services to provide operational efficiencies that promote an enhanced customer experience for our broadband subscribers
- Billing and Collections program that includes:
- Taxing for services
- Flexible product and pricing configurations
- Usage processing for data, voice, and video
- Dashboards available for customer and billing summary details
- Generation of PDF invoices
- Ability to process credit cards within all federal, state, and local guidelines
(2) All question must be submitted no later than June 11, 2000彩平台.
- Onshore (USA Organization Only);
[D] Work Performance:
Expiry Date : Thursday, 18 June, 2000彩平台
Question Answer Deadline : Thursday, 11 June, 2000彩平台
Country : USA
State : Virginia
Cost to Download This RFP Document : $ 5
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